COURSE OUTLINE AND TIMEFRAME

UNIT OF COMPETENCY : DEVELOP TEAMS AND INDIVIDUALS
UNIT CODE : 500311116
UNIT DESCRIPTOR : This unit covers the skills, knowledge and attitudes required to determine individual and team development needs and facilitate the development of the workgroup.

ELEMENT PERFORMANCE CRITERIA
Italicized terms are elaborated in the Range of Variables
1. Provide team leadership 1.1. Learning and development needs are systematically identified and implemented in line with organizational requirements
1.2. Learning plan to meet individual and group training and developmental needs is collaboratively developed and implemented
1.3. Individuals are encouraged to self evaluate performance and identify areas for improvement
1.4. Feedback on performance of team members is collected from relevant sources and compared with established team learning process
2. Foster individual and organizational growth 2.1. Learning and development program goals and objectives are identified to match the specific knowledge and skills requirements of competency standards
2.2. Learning delivery methods are appropriate to the learning goals, the learning style of participants and availability of equipment and resources
2.3. Workplace learning opportunities and coaching/ mentoring assistance are provided to facilitate individual and team achievement of competencies
2.4. Resources and timelines required for learning activities are identified and approved in accordance with organizational requirements
3. Monitor and evaluate workplace learning 3.1. Feedback from individuals or teams is used to identify and implement improvements in future learning arrangements
3.2. Outcomes and performance of individuals/teams are assessed and recorded to determine the effectiveness of development programs and the extent of additional support
3.3. Modifications to learning plans are negotiated to improve the efficiency and effectiveness of learning
3.4. Records and reports of competency are maintained within organizational requirement



ELEMENT PERFORMANCE CRITERIA
Italicized terms are elaborated in the Range of Variables
4. Develop team commitment and cooperation 4.1. Open communication processes to obtain and share information is used by team
4.2. Decisions are reached by the team in accordance with its agreed roles and responsibilities
4.3. Mutual concern and camaraderie are developed in the team
5. Facilitate accomplishment of organizational goals 5.1. Team members actively participated in team activities and communication processes
5.2. Teams members developed individual and joint responsibility for their actions
5.3. Collaborative efforts are sustained to attain organizational goals





























RANGE OF VARIABLES

VARIABLE RANGE
1. Learning and
development needs
1.1 Coaching, mentoring and/or supervision
1.2 Formal/informal learning program
1.3 Internal/external training provision
1.4 Work experience/exchange/opportunities
1.5 Personal study
1.6 Career planning/development
1.7 Performance appraisals
1.8 Workplace skills assessment
1.9 Recognition of prior learning
2. Organizational
requirements 2.1 Quality assurance and/or procedures manuals
2.2 Goals, objectives, plans, systems and processes
2.3 Legal and organizational policy/guidelines and requirements
2.3 Safety policies, procedures and programs
2.4 Confidentiality and security requirements
2.5 Business and performance plans
2.6 Ethical standards
2.7 Quality and continuous improvement processes and standards

3. Feedback on
performance 3.1 Formal/informal performance appraisals
3.2 Obtaining feedback from supervisors and
colleagues
3.3 Obtaining feedback from clients
3.4 Personal and reflective behavior strategies
3.5 Routine and organizational methods for monitoring service delivery

4. Learning delivery
methods 4.1 On the job coaching or mentoring
4.2 Problem solving
4.3 Presentation/demonstration
4.4 Formal course participation
4.5 Work experience
4.6 Involvement in professional networks
4.7 Conference and seminar attendance
4.8 Induction


EVIDENCE GUIDE

1. Critical Aspects of Competency Assessment requires evidence that the candidate:
1.1. Identified and implemented learning opportunities for others
1.2. Gave and received feedback constructively
1.3. Facilitated participation of individuals in the work of the team
1.4. Negotiated learning plans to improve the effectiveness of learning
1.5. Prepared learning plans to match skill needs
1.6. Accessed and designated learning opportunities
2. Underpinning Knowledge 2.1. Coaching and mentoring principles
2.2. Understanding how to work effectively with team members who have diverse work styles, aspirations, cultures and perspective
2.3. Understanding how to facilitate team development and improvement
2.4. Understanding methods and techniques for eliciting and interpreting feedback
2.5. Understanding methods for identifying and prioritizing personal development opportunities and options
2.6. Knowledge of career paths and competency standards in the industry
3. Underpinning Skills 3.1. Ability to read and understand a variety of texts, prepare general information and documents according to target audience; spell with accuracy; use grammar and punctuation effective relationships and conflict management
3.2. Communication skills including receiving feedback and reporting, maintaining effective relationships and conflict management
3.3. Planning skills to organize required resources and equipment to meet learning needs
3.4. Coaching and mentoring skills to provide support to colleagues
3.5. Reporting skills to organize information; assess information for relevance and accuracy; identify and elaborate on learning outcomes
3.6. Facilitation skills to conduct small group training sessions
3.7. Ability to relate to people from a range of social, cultural, physical and mental backgrounds

4. Resource Implications The following resources MUST be provided:
4.1. Access to relevant workplace or appropriately simulated environment where assessment can take place
4.2. Materials relevant to the proposed activity or tasks
5. Methods of Assessment Competency may be assessed through:
5.1. Observation of work activities of the individual member in relation to the work activities of the group
5.2. Observation of simulation and or role play involving the participation of individual member to the attainment of organizational goal
5.3. Case studies and scenarios as a basis for discussion of issues and strategies in teamwork
6. Context of Assessment 6.1. Competency may be assessed in workplace or in a simulated workplace setting
6.2. Assessment shall be observed while task are being undertaken whether individually or in-group

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